As I wrote earlier; The customer support from Infinity Hobby is excellent, and I received my Gaui 330X the same day as I wrote the previous post. Took me 3 hours to finish the build and this is the first video I’ve shoot using the GoPro HD cam and the 330X.
Recently I ordered a QuadFlyer 330X made by GAUI from an unknown hobby shop in Taiwan named Infinity Hobby. I also ordered a “Aero Spy Conversion Kit” that is basically a new landing gear accommodated to hold a camera. This morning the parcel is on a plane somewhere heading for Europe and I got this email from customer support at Infinity Hobby:
Dear Paul,
We are sending you this email because you purchased our 330X Aero Spy Conversion Kit in your order #xxxxx. We just realized GAUI have revised their 330X kit a bit in the gear mount after our Aero Spy Conversion Kits were made. This will cause the problem that the mounting holes of CF Landing Gear legs in the conversion kit are not able to fit the revised 330X kit. We are asking the factory to revise the landing gear legs accordingly and urgently, and will send you the update pack with the revised legs in a couple days probably within next week.
By the way, we also noticed the originally packing list of the Spy Conversion Kit does not include the mounting bolt for camera. As people may have difficulty in find the suitable screw locally by their own, we will include the screw in the kit. This screw will also be included in the update pack.
Feel free to let us know if you have further questions anytime. We will appreciate any comments or advice you’d care to give. Sorry for any inconvenience caused.
Have a great weekend!
Regards,
Infinity Hobby
I’m amazed. This is what I’ll call up-front customer support. Instead of leaving me stranded and frustrated when I receive my package they make sure I’m still a happy customer that of course will talk positively about their business. As a co-worker of mine pointed out; This is just as great as IKEA’s return policy.